A person reads every email.

What we can help with

Your download didn't arrive

Check spam and promotions first, then write to us and we'll send the files straight over. Same if the link expired or you lost the files later — there's no charge and no time limit on that.

Something isn't working

Tell us which browser you're using and what you're seeing. Most issues turn out to be a browser blocking local storage, which takes one setting to fix.

Refunds and billing

Thirty days, no questions asked — see our Refund Policy. Write to us from the address you bought with and we’ll process it; you don’t have to explain why.

Using the Playbook with your partner

That's what it's for, and the licence covers your household. Ask us if anything about that isn't clear.

Privacy and your data

Ask us anything, including a request to see or delete what we hold. Details in our Privacy Policy.

Telling us we got something wrong

Genuinely welcome. If a worksheet is confusing or a number looks off, we want to know — it's how the next version gets better.

What we can't help with

We'd rather be clear about this up front than leave you waiting on an answer we can't give.

• We can't tell you what to do with your own money. No personalized recommendations, no review of your situation, no "should I buy this or that."
• We don't recommend, rate or refer specific investments, funds, insurers, banks, brokers or advisers.
• We don't offer coaching, consulting or one-to-one sessions, paid or free.
• We don't see, hold or have any access to your money or your accounts — or to anything you type into our tools.